To inquire with Customer Care about your existing mortgage loan, call
1-800-848-9136 

Hours of Operation:
Mon-Thurs 8:00 AM to midnight ET
Fri 8:00 AM to 10:00 PM ET
Sat 8:00 AM to 5:00 PM ET 
Sun Closed

If you are not satisfied with our service, please call us and ask to speak with a supervisor:

• Call our Customer Care team at the telephone number provided above. This team can resolve most issues quickly.
• Or, if you've received a letter or notice from us, call the number on the communication.

You can also write or fax us at the address below. 

Mailing Address:
Chase
Attn: Customer Care Research
Mail Code: OH4-7302
P.O. Box 24696
Columbus, OH 43224-0696

Fax: 614-422-7575